By ordering goods in the online store Akciza.Net, you agree to the following terms:
Company - SIA "BIOFERM Baltija", Reg.no. 40203177571, Fact. Address - Dzirnavu 7, Riga, LV-1010
Shop - Company’s point of sale, shop at Dzirnavu street 7, Riga, LV-1010
Consumer - a real, capable person or legal entity
Online store - a store located on the website www.akciza.net
Goods – goods available in the Online store
Price – the prices of goods in our online store
Courier mail - a legal entity that delivers the ordered Goods to the Consumers based on a contractual relationship with the Company
Website administration – an employee who is responsible for the technical work of the Online store
Delivery costs - costs related to the delivery of the ordered Goods
Order – purchase order for a price determined by algorithms available in the Online Shop
Distance agreement – an agreement based on that one party (the Company) transfers ownership of the Goods to the other party (the Consumer) and the Consumer accepts the Goods and pays the price.
1. Conditions for purchasing goods in the online store "Akciza.Net"
1.1. As the goods offered by the Internet store (akciza.net) are sold through an online offer, in accordance with Article 10 of the Consumer Protection Law of the Republic of Latvia (PTAL), in this case a distance contract is concluded between the customer and the seller.
2. Prices of the goods
2.1. The cost of the goods delivery service is not included in the indicated price of the goods.
3. Order delivery, payment, and terms
3.1. You can receive the order in person: in the store "Mājas Alus", Dzirnavu Street 7, Riga, Latvia
Working days 09:00-18:00
Saturday 10:00 to 16:00
Sunday – closed
3.1.1. At our shop we accept payments in cash and with bank payment cards.
3.1.2. Delivery times: the store administrator will contact you to clarify the date of receipt.
3.2. Delivery of orders to Omniva parcel terminals (Latvia, Lithuania, Estonia):
The Delivery price to Latvia is 3.19€, to Lithuania and Estonia 6.50€
You can see the addresses of parcel terminals here
3.2.1. Delivery terms: if the product is on site, the order will be delivered to your designated parcel within 1-3 working days after order confirmation. Otherwise, the store administrator will contact you to specify delivery times.
3.2.2. If the shipment contains a breakable product (bottles, jars, etc.) - in addition to the delivery fee a fee of 3,00 € is added.
3.2.3. Maximum shipment size: 38 x 39 x 64 cm
3.2.4. Maximum shipment weight: 30kg
3.3. Delivery of orders to DPD Pickup points in Latvia:
The Delivery price - 3.19 €
You can see the addresses of DPD Pickup points and their opening hours in Lavia here
3.3.1. Fragile goods are not sent to DPD Pickup points
3.3.2. The shipment must be picked up within 7 days of receiving the message with a PIN, that will be sent to the recipient via SMS and / or email
3.3.3. Delivery terms: if the product is on-site, then the order will be delivered to the DPD Pickup point specified by you within 1-3 working days after the order is confirmed. Otherwise, the store administrator will contact you to specify delivery times.
3.3.4. Maximum size of the shipment: 61 x 44 x 37 cm
3.3.5. Maximum shipment weight: 20kg
3.4. Delivery of orders by courier (Latvijas Express Pasts, EMS) to the address indicated by you:
The delivery price depends on the total weight of the goods and the place of delivery (country, city, region) - in accordance with the costs of Latvijas Express Pasts, when forming the order it will be calculated and indicated on the delivery choice page.
3.4.1. Delivery terms: if the product is on-site, then the order will be delivered to your specified address or post office within 1-3 working days after order confirmation. Otherwise, the store administrator will contact you to specify delivery times.
3.4.2. The maximum shipment weight to countries outside Latvia, Lithuania and Estonia is 30 kg
3.5. If the Customer has specified an incorrect address, due to which the order could not be delivered. Then the cost of re-delivery must be paid by the Customer.
3.6. If the goods are not in stock, the delivery time can be increased to 4 weeks or longer, by agreement
3.7. If the shipment contains a breakable product (bottles, jars, etc.) - in addition to the delivery fee a fee of 3,00 € is added
4. Payment methods
4.1. Payment for the order at the time of its execution:
4.1.1. Bank transfer (by receiving an invoice from us by e-mail) - pay through any bank.
4.1.2. Bank-link payment via payment internet banks
4.1.3. With bank payment cards - Visa, MasterCard and Maestro
4.1.4. Through the payment system Paysera
4.2. Payment for the order upon receipt:
4.2.1. Post-payment in cash and with bank payment cards - paying at the time of receiving the order in our store in Riga, Dzirnavu Street 7
4.3. In special cases, the Seller reserves the right to individually negotiate with the Consumer the method and conditions of payment.
4.4. Invoices for companies-legal entities are issued for orders starting from 100€
5. Conditions for the return of the order
5.1. The Consumer has the right to withdraw from the contract within 14 calendar days and return the product to www.akciza.net, and in case of return of the product, the payment for the product is returned:
• Upon return of the product, the purchase amount, including the paid delivery costs, will be transferred to the current account, which will be indicated in the withdrawal form, within 14 days from the date of return of the product.
• The consumer pays the cost for returning the goods.
5.2. Conditions for returned goods:
5.2.1. The product must be returned in its complete set, as delivered by the seller, including all components of the product - otherwise the return of the product may be refused.
5.2.2. The invoice and a completed Return of Goods form must be included. In order to complete the return of the goods, it is necessary to fill in the Return of Goods form and attach it to the goods to be returned.
5.2.3. Returned goods should be sent to the address: SIA BIOFERM Baltija, Dzirnavu Street 7-1, Riga, LV-1010, Latvia.
5.3. By starting to use the purchased product, the Consumer confirms that it corresponds to the ordered and the product can no longer be returned.
5.4. In accordance with the provisions of Section 12, Paragraph eleven of the Consumer Rights Protection Law of the Republic of Latvia “The consumer is responsible for the decrease of the value of the product if the product is used for purposes other than clarifying the nature, rights if the goods have been used for another purpose.
5.5. The shopping procedure in the online store “www.akciza.net” is determined by the Consumer Rights Protection Law of the Republic of Latvia (PTAL) and the regulations of the Cabinet of Ministers No. 255 "Regulations on Distance Contracts" (Cabinet Regulation No. 255).
6. Seller's liability
6.1. The Seller is not responsible for the consequences of the Consumer 's incorrectly completed registration form or order form.
6.2. The seller admits the possibility that the descriptions of the goods in the online store may contain grammatical errors, as well as the pictures may differ from the actual goods. The site administration makes every effort to ensure accuracy and correctness. All information and materials are provided "as is" without warranty, express or implied.
6.3. The information in the online store is constantly updated and may become obsolete at any time. The site administration is not responsible for receiving outdated information.
6.4. The seller is not liable for losses incurred as a result of the actions of third parties.
6.5. The Seller is not responsible for full or partial non-fulfillment of obligations when delivering the Goods, if this is due to force majeure (storm, flood, earthquake, fire, etc.).
6.6. If the Courier returns the Order due to the fault of the Consumer and if the Consumer refuses to pay the Delivery costs, the value of the Order minus the Delivery costs is returned to the Consumer.
6.7. The Seller is not responsible if the Consumer has lost his account login information.
6.8. If you are the legal owner of any of the intellectual property rights (photos, text, etc.) used in our Online Store, or if you have seen accidentally placed information in the Online Store that belongs to third parties, please contact the Website Administrator immediately to resolve the issue.
6.9. The seller is not responsible for any errors and interruptions in the operation of the online store and the resulting loss of information.
6.10. The Seller is not responsible if the Consumer and any third party incur losses or penalties related to the use of the Online Store.
6.11. The seller undertakes to settle all disputes and disagreements by mutual agreement.
6.12. If no agreement can be reached, the dispute is settled in the Baltic Commercial ArbitrationCourt
7.1. Before using the purchased Goods, please read the instructions carefully and use the product only in accordance with the manufacturer's instructions, in accordance with the product's characteristics and intended use.
7.2. If the product has technical problems during the warranty period, the free warranty service of the product will be performed in accordance with the warranty service conditions specified by the product manufacturer. The product warranty service period is indicated in its description.
7.3. Complaints received regarding the quality of the product will be resolved in accordance with the norms of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), in accordance with the regulatory regulations of the Cabinet of Ministers No. 631. “Procedures for Applying for and Examining a Consumer's Claim for a Goods or Services Not Conforming to the Provisions of the Contract” (Cabinet Regulation No. 631).
7.4. We remind you that the PTAL norms do not apply to cases when the product is purchased by legal entities.
8. Other terms and conditions
8.1. The invalidity of any provision of this Remote Agreement shall in no way affect the operation of the other provisions
8.2. The site administration reserves the right to change, amend or supplement these terms without prior notice and subsequent notice. All changes will be reflected on this page.